SAP Service Management Expert
Location: Europe (any)
Career level: Manager
We are seeking a results-driven SAP Service Management Expert with deep experience in the integrated Customer Service processes and configuration in SAP, preferably S/4HANA, Service Cloud (CX component) and Field Service Management (FSM). You should be familiar with other Service solutions from SAP such as Enterprise Service Management (ESM) for shared service automation.
Priority Skills and Basic Qualifications
* Strong experience in SAP Customer Service (ECC CS, S/4HANA Service)
* Must have SAP S/4HANA Service implementation experience including functional design, solution architecture and estimation
* Experience in SAP Service Cloud and SAP Enterprise Service Management (ESM) is a plus
* Project Management experience
* Experience managing teams of 15+, including offshore teams
* External client-facing consulting experience
LI-EU
Professional Skill Requirements
* Excellent leadership and executive presentation skills
* Proven management and delivery skills
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment
* Excellent communication (written and oral) and interpersonal skills