Account Management and Customer Support
* Serve as the primary point of contact for customers, managing all aspects of their accounts.
* Build and maintain strong, long-term relationships with clients, ensuring satisfaction and loyalty.
* Provide regular updates to customers, including the creation and delivery of 'Weekly Status Reports'.
* Coordinate customer visits and ensure seamless interaction during on-site visits.
* Oversee the complete lifecycle of customer orders, including engines, modules, and parts.
* Ensure customer requirements are met, including turnaround time (TAT) and on-time delivery (OTD).
* Manage order workflows internally, coordinating with relevant departments to meet project timelines.
* Monitor ongoing costs for active orders and implement measures for profitability optimization.
* Respond promptly to customer inquiries and resolve any issues effectively.
* Provide AOG support and participate in on-call duty rotations as needed.
Contract Management
* Negotiate and manage contracts with existing customers.
* Prepare detailed cost estimates and proposals to achieve the desired margins.
* Ensure compliance with all contractual obligations, including technical and financial parameters.
* Conduct reviews of completed projects and recommend strategies for future improvements.
* Manage invoicing, payment tracking, and assist in claims resolution in collaboration with the Finance team.
Operational and Financial Oversight
* Monitor account performance and provide updates on Plan vs. Actual results.
* Support pre-sales activities, including induction planning and contract valuations.
* Maintain accurate customer data in internal reporting systems and databases.
* Collaborate with the Finance and Controlling teams to optimize financial outcomes for customer accounts.
Your profile
* Bachelor’s degree in business administration, Engineering, or a related field (or equivalent experience).
* Proven experience in account management or customer support, preferably in the aviation or industrial gas turbine industry.
* Strong communication and negotiation skills, with the ability to manage customer relationships effectively.Excellent organizational skills with attention to detail and a focus on achieving targets.
* Knowledge of financial processes, including invoicing and margin management.
* Familiarity with the Australian aviation or industrial sector is an advantage.
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