Customer Service and Logistics Partner Role
The Customer Service and Logistics Partner plays a crucial role in the Finance team, working out of our Belgium - Wavre site. As an integral part of our organization, this individual will be responsible for ensuring smooth order management and logistics processes.
Key Responsibilities:
* Receive, verify and process customer orders via various channels.
* Ensure that all orders are correctly recorded in the company's order management system.
* Coordinate with internal departments (planning, logistics, quality) to ensure product availability and order compliance.
Logistics Coordinator:
* Plan and monitor the dispatch of orders in collaboration with the logistics department.
* Inform customers of order status and any changes to delivery times.
* Manage returns, exchanges and refunds in compliance with company policies.
Customer Service:
* Act as the main point of contact for customers regarding their orders.
* Respond promptly to customer inquiries and resolve order-related issues.
* Maintain clear and professional communication with customers throughout the ordering process.
Order Administration:
* Maintain up-to-date order files, including purchase orders, invoices, and shipping documents.
* Produce regular reports on order status, processing times, and overall performance.
* Participate in forecast meetings.
Process Improvement:
* Identify inefficiencies in the order management process and propose solutions to improve them.
* Participate in the implementation of new methods or technologies to optimize order processing.
The ideal candidate will have a strong background in customer service and/or logistics, with experience in B2B product sales. A qualification in logistics or supply chain is desirable. The ability to communicate effectively with stakeholders and work collaboratively with the commercial, production, logistics, quality, and finance teams is essential. Proficiency in English and French is required, with additional languages being an advantage. Strong problem-solving skills, attention to detail, and flexibility to adapt to business needs are also essential qualities for this role.