As our Senior Key Account Manager you will be responsible for a customer-oriented service provision by developing, maintaining and managing the customer relations in your portfolio. You will be reporting to and working together with our Head of Customer Affairs.
What does a skeyes Senior Key Account Manager do?
You develop and maintain privileged relations with the customers in your own portfolio with the aim to establish long-term partnerships. That means, among other things, that you:
* act as point of contact for our customers on all matters related to skeyes service provision;
* gain insight in the needs of our customers through meetings, visits and calls;
* maintain contact with the relevant technical services of skeyes in order to improve processes and to gain insight into our customers' business and needs;
* keep informed of the latest innovative trends that may impact our customers and share that information with them;
* coordinate the identification of common objectives and commit to achieving them together with the customers, so that win-win situations are created;
* negotiate and contractualize cooperation agreements;
* collect and consolidate customer feedback on the services provided by skeyes;
* formulate proposals for optimizing the Account Management Process.
You act as a link between the customers in your own portfolio and the various skeyes services. That means, among other things, that you:
* manage the key account master data and ensure the data is accurate and complete in collaboration with the various skeyes services;
* develop and update the supporting documents the customers have at disposal (e.g. FAQ);
* compile and answer problems and questions that were logged by other DGs;
* monitor the projects' statuses for customers and proactively manage possible problems (e.g. missed milestones, unpaid invoices,...);
* formulate agenda items and prepare business review meetings with the customers;
* make sure customer feedback is used to help determining the strategic orientation and communication;
* convey the importance of an outstanding customer service throughout skeyes with the aim of promoting the further development of a customer-oriented attitude;
* coach and guide staff members in their contacts with customers.
* Business Support
* Steenokkerzeel
Candidate profile
What makes you the perfect Senior Key Account Manager?
* you have proven work experience as a Key Account Manager with emphasis on farming in the service sector;
* you hold a Master's or a Bachelor's degree, preferably with a commercial, technical or economical background;
* you have good commercial reflexes: communication, a listening ear, negotiation and presentation skills;
* you are always on the lookout for opportunities and you have good organizational skills;
* thanks to your highly developed interpersonal skills you are able to work together easily with teams from various departments;
* you have an analytical mind, you are dynamic and assertive;
* you respect deadlines and you like to work accurately and in complete confidentiality;
* you are fluent in English, Dutch and French.