Job Description
Job Title: Digital Functional / Business Analyst – eCommerce
Location: Ghent, Belgium
Experience: 2+ years
Language: English-speaking
About the Role
We are looking for a Digital Functional / Business Analyst to support the development and rollout of a large-scale eCommerce platform for a leading online retail organization. You will bridge business needs and technical solutions to ensure a seamless digital experience for both customers and internal users.
Responsibilities
- Partner with business stakeholders to define digital strategy and translate vision into actionable requirements
- Drive detailed requirements gathering, user stories and process documentation
- Analyze and optimize existing digital workflows to improve customer experience and operational efficiency
- Collaborate with product owners, developers and UX teams throughout the implementation lifecycle
- Support user acceptance testing, training and adoption activities to ensure successful change management
- Maintain product backlog and ensure priorities align with business goals
- Monitor project progress and help resolve issues to keep deliverables on track
- Contribute to continuous improvement for digital commerce capabilities
Requirements
- Master’s degree or equivalent professional experience
- Minimum of 2 years in a similar functional/business analyst role within digital or eCommerce projects
- Strong understanding of eCommerce platforms, digital customer journeys and retail processes
- Proven capability in gathering requirements, translating business needs into functional specifications and supporting implementation
- Experience with user adoption activities such as training, communication or UAT coordination
- Solid analytical and problem-solving skills, combined with clear communication abilities
- Comfort working in Agile environments and cross-functional teams
- Fluent in English. Knowledge of Dutch is a plus
What We Offer
- The opportunity to influence a major digital transformation initiative
- A collaborative team environment and room to grow in your career
- Competitive compensation and benefits package
If you want, I can also tailor this to a specific company brand or include must-have technical tools like Jira, Salesforce Commerce, SAP, or Adobe Experience Manager.