Role: Senior Process Analyst
Duration: ASAP – December 31, 2026
Location: Leuven/Mechelen, Belgium
Remote Work: Hybrid (2 to 3 days onsite)
Work Regime: Full Time
Languages: Dutch,English
Job Description
Roles and Responsibilities
Currently we are seeking a driven Process manager to enrich our IT Asset Management capabilities. You'll be at the forefront of transforming Asset management process through innovative solutions. You'll analyze requirements, identify gaps and improvements and collaborate with cross-functional teams to develop solutions that meet the needs within our architectural standards.
You will work closely with stakeholders from different parts of the organization (system architects, SAP team, ServiceNow team and others) to optimize our data model, streamline and automate workflows, and enhance process maturity.
Key Responsibilities
analyse processes and guide stakeholders towards new efficient/automated processes compliant by design
guide workshops with stakeholders
document processes (in Visio) and maintain traceability of decisions and actions.
gather feedback
support problem solving initiatives, with focus on sound end-to-end processes
coordinate with other IT Process Managers to ensure integration and standardization across related processes (e.g., incident, change, request management).
perform root cause analyses and formulate remedials in case of issues
contribute to change management activities.
Tools & Technologies
JIRA, Confluence, Office 365: For collaboration and documentation.
Visio: For process documentation
Nice to have:
ServiceNow: Core platform for asset and configuration management, integrated with multiple systems.
TRAcIT: Supporting tools for governance and compliance.
Your Profile
5+ years of experience as Process manager for Asset management
Strong analytical skills, critical thinking with a proactive, solution-oriented approach.
You are a dynamic, proactive and result-driven colleague
Excellent communication skills in Dutch and English.
You can quickly familiarize yourself with new content and you are eager to learn
You have the ability to translate complex messages in a clear simple way
You are a team player
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