Mission
Build, contract, launch and continuously manage a best-in-class network of Delivery Service Partners that will enable our company to start last-mile operations in the Netherlands & Belgium, delivering smooth customer experience, competitive cost and sustainable logistics practices.
Key Responsibilities
Strategic Sourcing
1. Market mapping: identify and segment all potential DSPs (postal, parcel, same-day, bike-courier, specialist cold-chain, locker networks, etc.) across NL/BE.
2. Run end-to-end RFI/RFP processes: draft documentation, define evaluation criteria, coordinate cross-functional scoring.
3.Negotiate commercial terms, SLAs, carbon-reduction targets and data-sharing requirements.
1. Build total cost of ownership (TCO) models and scenario analyses to support executive decisions.
Partner On-Boarding & Network Design
1. Lead due diligence visits (hub, micro-fulfilment, rider fleet) and compliance checks (ADR, GDP, ISO, labour law).
2. Collaborate with Engineering & IT to ensure API/EDI integration, real-time Track & Trace and performance dashboards.
3. Coordinate pilot launches; monitor KPIs and lead root-cause analysis until hand-over to Operations.
Ongoing Vendor Management
1. Own the DSP governance framework: business reviews, continuous improvement action plans, corrective measures.
2 Monitor operational KPIs (OTD, first-time delivery rate, shrinkage, CSAT/NPS, CO₂ per parcel) and financial states of partners.
3. Drive contract renewals, rate reviews, capacity planning (Peak/Black-Friday/Christmas) and contingency strategies.
Process & Stakeholder Leadership
1. Establish sourcing playbooks, contract templates, risk registers and audit protocols for Benelux roll-out.
2. Act as the point of contact for Legal, Finance, Sustainability, Customer Service and external regulators.
3. Mentor junior analysts; foster a data-driven, customer-centric culture within the logistics team.
Job Requirements
- Bachelor’s or Master’s degree in Supply Chain, Logistics, Business, Engineering or related field.
- 7+ years’ experience in strategic sourcing or vendor management within parcel, e-commerce, 3PL or express logistics.
- Proven record of running complex RFPs and negotiating multi-million-euro contracts.
- Deep knowledge of last-mile cost drivers, routing technologies, EU labour & transport regulations.
- Fluent English; good command of Dutch OR French (both is a plus).
- Valid EU work authorization and driver’s licence (B).