Responsibilities:
* Conduct a gap analysis of current operational processes against group-wide standards and best practices, with a particular focus on alignment with operations in the Netherlands.
* Develop a concrete action plan to address identified gaps, emphasizing standardization, efficiency, and regulatory compliance.
* Lead the implementation and monitoring of the action plan, driving process optimization and strengthening IT infrastructure.
* Collaborate closely with IT operations, infrastructure teams, process owners at DELA, and external IT vendors and partners.
* Ensure alignment of local procedures with group standards, promoting synergy and consistency. Where needed, guide teams to meet and sustain these standards.
* Actively contribute to operational improvements, provide advisory support, and maintain up-to-date documentation.
* Support rollouts by ensuring reliability, procedural adherence, and compliance with applicable laws and regulations.
Profile:
* Strong background in IT infrastructure, operational processes, and process optimization, ideally within a complex, large-scale organization.
* Proven experience aligning and optimizing IT operations within an international group context, with a strong focus on cross-border collaboration—particularly with teams in the Netherlands.
* Familiarity with internationally recognized standards and frameworks such as ITIL and ISO 27001.
* Skilled in assessing, aligning, and implementing group-wide procedures at the local (Belgian) level.
* Demonstrated ability to guide teams and drive process improvement initiatives operationally.
* Fluent in Dutch and English, both written and spoken; French is a plus.
* Experience working in hybrid environments encompassing on-premise infrastructure and cloud solutions (IaaS, PaaS, SaaS).
* Willingness to travel to offices in Antwerp and Eindhoven (NL).