Description de l'entreprise
Talents4You is an Executive Search Agency specializing in the Search & Selection of Sales Executives for the ICT & Technology market.
Description de la fonction
As Customer Service Specialist
- You assist all first line contact centers and coaches regarding technical questions, service providers to serve our enterprise customers in a better way.
- You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams (internal or external)
- You detect incidents related to transversal products, services, applications, and prepaid billing with possible impact on enterprise customers and you apply appropriate priority & notification process.
- You can communicate in a professional manner with the various external suppliers we work with (Ericsson, GNOC, MWingz, TechMahindra...
)
You have
- 1-2 years' experience in a customer services environment, preferably in a B2B environment.
- Knowledge of contact center activities.
- A strong interest in new technologies (Telco products, services, technical matters, GSM, data & Internet
) and fast learning are assets.
You are
- In mindset and sometimes also in working hours you show a flexible attitude, because you will enter the 'standby' regime. You will also work occasionally on Saturday.
- You communicate fluently in Dutch, French and English
- "Problem solving" and "Persuasiveness! "Are your daily moto!
Compétences linguistiques
-
Anglais (atout)
- Comprendre : Expérimenté - (C1)
- Écrire : Expérimenté - (C1)
- Lire : Expérimenté - (C1)
- Parler : Expérimenté - (C1)
-
Français (atout)
- Comprendre : Expérimenté - (C1)
- Écrire : Expérimenté - (C1)
- Lire : Expérimenté - (C1)
- Parler : Expérimenté - (C1)
-
Néérlandais (atout)
- Comprendre : Expérimenté - (C1)
- Écrire : Expérimenté - (C1)
- Lire : Expérimenté - (C1)
- Parler : Expérimenté - (C1)
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