Br /pYou will join the team responsible for technical customer service and spare parts. /ppIn this position, customer satisfaction is key, and you will have extensive customer contact. /ppbr / /ppMore detailed: /pulliYou will support customers with their technical support questions, drawing on your expertise and after completing an initial training period provided by the company. /liliYou help them order the right parts for the machines. /liliOnce you have identified the appropriate part, you prepare the quotation. /liliYou ensure that the spare parts are ready on time and arrange suitable (urgent) shipping for customers worldwide. /liliThis role also involves handling associated administrative tasks, such as preparing transport and customs documents. /liliIn consultation with the team, you will handle incoming warranty claims and work together to find a customer-friendly solution. /li /ul br /pWe are looking for a technical profile with a strong focus on customer satisfaction. /ppIn this job, you will have extensive contact with customers located worldwide. /ppbr / /pulliYou have a bachelor#39;s degree in a technical field, ideally in electromechanics or equivalent through experience. /liliReading technical plans comes naturally to you. /liliBasic knowledge of SolidWorks, E-plan, and/or AutoCAD is a plus. /liliFamiliarity with programming (Siemens or Allen Bradley) is recommended. /liliExperience in customer service is considered highly advantageous. /liliYou possess strong communication skills and prioritize customer satisfaction. /liliYou excel in problem-solving and multitasking. /liliProficiency in English, Dutch, and/or French is crucial for this role. /liliCustomer focus is your top priority! /li /ul br /pYou will join a market leader that operates internationally and offers high-tech solutions. /ppThey will offer you a varied technical job with customer interaction in an international context. /ppEnjoy a pleasant working atmosphere with great colleagues. /ppInternal training will be provided. /ppBased on your expertise, knowledge, and experience, you will be offered an attractive salary package complemented by fringe benefits. /p br /pA machine builder specializing in high-end systems for the food industry is seeking a Customer Support Engineer. /ppThe company is located in West Flanders. /p