Skill Set: Helpdesk Support Technician Level 1 Roll Type: FTE (Five half days per week)Contract: B2B/FreelanceLanguage: Dutch & English (Both C1)
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.Administered approved software installations, updates, and security patching in coordination with IT policies.Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.Assisted with Active Directory tasks, basic user account management, and smart hands support.