As a Customer Service Officer NL/FR/EN your responsibilities are:
* Handle incoming calls in Dutch, French, and English
* Assess each situation and determine the best course of action
* Dispatch local service providers or emergency support
* Keep clients informed and follow up on cases
* Log all details accurately in the internal system
* Collaborate with colleagues and external partners to ensure smooth resolution
A successful Customer Service Officer NL/FR/EN should have:
* Fluent in Dutch, French, and English
* Calm under pressure and solution-oriented
* Team player with a customer-first mindset
* Able to make independent decisions within clear guidelines
* Available for weekend day shifts
Our customer offers you:
* A competitive salary ranging from 2600-2700 gross/ month.
* Hospitalization insurance and group insurance coverage.
* Meal vouchers and ECO cheques.
* A permanent job opportunity in a reputable company in Hasselt.
This is a fantastic opportunity to join the transport & distribution industry and grow within a supportive and professional team. Apply now to take the next step in your career!