Picture this: The CEO is in back-to-back meetings with enterprise client stakeholders, closing a strategic deal. Meanwhile, the engineering team is shipping new features, product is refining the roadmap, and the entire company is executing flawlessly. Behind the scenes, you're the person helping it all come together. Ensuring teams have what they need, managing the financial engine, provide direction to customer success and keeping strategic initiatives on track. That's the impact you'll have.
In April 2024, we released
Markmi, the markdown optimization assistant for fashion retailers that helps
merchandising teams make faster, confident, and more profitable pricing decisions. Markmi replaces outdated spreadsheets with a fashion-specific workflow that combines industry expertise with the latest in AI. By automating the complex parts of markdown planning, it frees up teams to focus on what really matters: weighing trade-offs and choosing the best scenario. Retailers typically experience a
margin improvement
of 3% to 7% and an 80% to 95%
reduction in workload .
Today, we’re a
11-person team
based in
Ghent, serving around 10 paying customers and generating
€750K+ in annual recurring revenue. In April ’25, we secured an
€1.2M investment
and are therefore in an exciting growth phase.
With solid traction and investor backing, we need someone to run the operational backbone
that will carry us from sub‑€1M to €5M+ ARR. This is the CEO’s right hand, the person who manages finance, legal, HR, and coordination of strategic initiatives so the commercial, engineering and product teams can focus on what they do best.
Now here’s the thing:
this isn’t your typical ‘operations’ role
where you’re managing established processes in a mature company. You’ll help build the foundation from near scratch, establishing financial rigor, updating HR processes, coordinating strategic projects, and ensuring increased operational excellence as we scale.
But it takes someone with a decent amount of financial acumen, operational discipline, customer feel and the ability to juggle multiple critical functions to make it happen. That is where you fit in.
The Role As our Head of Operations, you’ll manage our financial operations, coordinate with legal and compliance partners, run HR and people processes, facilitate leadership coordination, and assist the CEO with strategic initiatives. You’ll be the operational foundation that enables our CEO to focus on commercial strategy and our teams to execute without operational friction.
Financial Operations You’ll own the entire financial engine of the company, working with CEO and external partners.
Own the financial engine: manage cash flow, runway, and overall financial health as we scale from sub‑€1M to €5M+ ARR
Drive budgeting, forecasting, and scenario planning to support growth decisions
Maintain financial visibility: deliver clear P&L, cash flow reporting, and key metrics to leadership
Support the CEO with financial models for strategic decisions and fundraising rounds
Coordinate with external accountants, bookkeepers, and financial partners
Customer Success Operations You’ll provide structure and guidance to the customer success function while the CS team executes.
Give structure and process to customer operations as we scale
Guide and support the CS manager and technical team where needed
Coordinate between CS, engineering, and data science on customer delivery
People Operations & HR You’ll coordinate people‑related processes with support from external HR partners and administrative help.
Coordinate recruiting and onboarding processes across all departments
Shape and nurture company culture: organize team events, rituals, and initiatives that strengthen our team
Handle employee relations and maintain HR policies with guidance from external HR partners
Support performance reviews and maintain role clarity across the organization
Coordinate with payroll and benefits providers for administrative execution
Legal & Compliance You’ll manage all legal and compliance needs, coordinating with external counsel.
Manage relationships with external legal counsel and coordinate all legal processes
Coordinate contract review, negotiation, and execution (NDAs, vendor agreements, partnership contracts, employment agreements)
Manage insurance policies & compliance matters
Operations & Strategic Coordination You’ll keep the leadership team aligned, operations running smoothly, and strategic priorities on track.
Plan and facilitate leadership team meetings with clear agendas and action tracking
Oversee office operations and ensure teams have what they need to execute
Assist the CEO with strategic initiatives and special projects
Turn strategic priorities into executable plans with clear owners and timelines
Track progress and elevate issues proactively
What We’re Looking For Experience & Background
5–8 years of experience in operations, finance, or strategy consulting roles
Solid financial operations background, you’re comfortable with P&Ls, budgets, and cash flow management
Solid customer operations background, you’re comfortable structuring and working on projects with clients
Experience in B2B SaaS scale‑ups (Seed / Series A stage ideal)
Proven track record managing multiple operational functions simultaneously
Bonus points: experience in Chief of Staff or similar coordination roles
Personal Qualities
You’re both analytically sharp and emotionally intelligent, equally comfortable building financial models and nurturing team culture
You thrive on creating structure, building processes, and maintaining order
You’re comfortable juggling multiple critical functions without dropping balls
You’re based in Belgium (or nearby) and happy to be in the office at least 3 days/week
You have low ego but high impact, comfortable being the operational backbone that enables others to shine
Why Join Markmi? This is the CEO's right-hand role
where you establish the systems and infrastructure needed to scale a fast‑growing SaaS company. As we grow from sub‑€1M toward €5M+ ARR, you’ll build the operational rigor that allows our commercial, engineering, and product teams to move fast without breaking things.
Join an ambitious 11‑person team
where ownership matters and speed wins. We’re transforming markdown pricing for fashion retailers across Europe, and you’ll be compensated competitively for the outsized impact you’ll create.
Our office sits in the heart of Ghent
with excellent connections by car, train, or (e‑bike), and plenty of spots nearby to relax after work. We provide a competitive salary package with comprehensive benefits, including an optional company car and fuel card, bike plan, hospitalization insurance, plus your laptop and smartphone.
Beyond the day‑to‑day, we invest in our team culture through regular company trips, organized events, and impromptu get‑togethers that bring everyone together. We’re committed to creating a collaborative environment where you can grow, connect with colleagues, and do your best work.
☝️ Up for the Challenge? If you’re excited to run the operational foundation of a fast‑growing SaaS company
and enable the CEO and team to focus on what they do best, we’d love to hear from you.
Send us your CV and a few short lines on why this role excites you. You may be invited for an initial conversation, followed by a job‑specific challenge where you can showcase your approach. Impress us, and you could be the next key addition to our growing team in Ghent!
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