Overview
Are you passionate about implementing CRM within the Dynamics 365 ecosystem? Join our team as a Business Analyst and contribute to the creation and implementation of innovative Dynamics 365 Customer Engagement solutions to tackle our clients' business challenges.
Role context: Our CRM team manages Customer Relationship projects using the Microsoft Dynamics 365 Customer Engagement solution, focused on Sales, Marketing, and Customer Service. The Power Platform is an integral part of our expertise. The team is cross-functional, comprising functional, technical, delivery-oriented, and pre-sales profiles.
What You’ll Do
* Define test plans, scenarios, and test cases.
* Define test plans and monitor the implementation of features.
* Master project methodologies (Scrum, Agile, V-Model) and apply them effectively.
* Draft functional documentation and provide user training.
* Conduct workshops to gather and analyze client requirements and provide CRM implementation advice.
* Ensure alignment between client needs and the deployed CRM solution.
What We’re Looking For / Qualifications
* Proficiency in communication in English, French or Dutch.
* Curiosity and commitment to continuous learning to stay at the forefront of technological advancements and best practices in CRM.
* Team spirit and willingness to share knowledge, supporting mutual assistance within the team.
* Ability to work on large-scale projects for a diverse clientele.
* Holding or pursuing MB200, MB210, or MB220 certifications.
* Expertise in functional areas such as Sales, Marketing, and Customer Service.
* Proficiency in key functionalities of Microsoft Dynamics 365 Customer Engagement.
About You
* Excellent communication skills and the ability to work efficiently in an international environment.
* Place quality and client needs at the center of your work.
* Proactive approach to learning and knowledge sharing.
* Ability to work effectively in an international team environment.
* Passion for CRM and its Microsoft ecosystem.
What’s In It For You
Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. With 60,000 professionals in 26 countries, Avanade delivers innovative projects and career development opportunities, including training and certifications.
Learn More
Information about Avanade projects and blogs:
* Being a Consultant at Avanade: https://youtu.be/JQ1CBkMQezc
* Geocode Records Fast: https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/geocode-organizational-records-d365
* Customize Microsoft Dynamics 365 Field Service Schedule Board: https://www.avanade.com/en/blogs/techs-and-specs/dynamics-365/how-to-customize-dynamics365-field-service-schedule-board
* UNICEF Netherlands: https://www.avanade.com/en/clients/unicef-netherlands
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Consulting
* Information Technology
* Sales
Industries
* IT Services and IT Consulting
Avanade is an equal opportunity employer. We value diversity and inclusion and do not discriminate based on race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, or any other protected status.
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