PpDropsolid designs, builds, hosts, evolves, and creates your website DXP with results. Equipped with a CMS, marketing automation, personalization, and even AI. Starting from a strong digital strategy with one goal in mind: the best digital experiences for your organization and your customers stakeholders. /p pOur culture is as important as our code, and it’s reflected in our 6 core values: Trust, Connect, Help, Challenge, Grow and Enjoy. They're the foundation and heart of our company. Driven by an open culture, with a focus on long‑term relationships and with a passion for customer intimacy, we always put our customers and their needs first. /p pWe’re looking for a proactive and customer‑focused Service Delivery Manager to act as the crucial link between our clients and internal teams. Leveraging your expertise in fostering strong customer relationships, you'll oversee the end‑to‑end delivery of projects, ensuring exceptional service and proactively identifying opportunities to enhance client satisfaction, growth, and innovation. You'll be bridging the gap between our clients and internal teams to guarantee seamless project execution and cultivate long‑term partnerships. /p h3Your responsibilities /h3 ul liServe as the primary point of contact between clients and our internal teams, maintaining strong, trust‑based relationships. /li liMonitor and manage project parameters such as scope, timing, budget, planning, and client expectations. /li liManage a portfolio with customers such as Lotus Biscoff, Acerta, Jan De Nul, and others. /li liDeeply understand the digital business landscape of your clients and proactively propose tailored solutions that align with their strategic goals. /li liStay attuned to your clients’ evolving needs and collaborate with internal (strategic and technical) teams to deliver the most effective outcomes. /li liIdentify new business opportunities within existing accounts and recommend additional services to further support your clients’ digital ambitions. /li liEnsure service levels are met, incidents are resolved effectively, and processes are continually improved. /li liLead, coach, and support your team, fostering a high‑performance culture built on trust, ownership, and continuous improvement. /li liOversee team capacity planning and workload management, and skills development. You'll be supported here by the technical coach in your team. /li liPromote collaboration, accountability, and knowledge‑sharing across departments to ensure seamless service delivery. /li liActively contribute to the management, monitoring, and continuous improvement of our Information Security Management System (ISMS). /li /ul h3What we are looking for /h3 ul liSeveral years of experience as a client‑facing Service Delivery Manager or Project Manager. /li liDemonstrable experience in IT service delivery and project management within a technical environment, with a strong understanding of digital transformation concepts. /li liAn entrepreneurial mindset to think solution‑oriented and advise the customer correctly. /li liA getting‑things‑done mentality that focuses on quality solutions. /li liProven ability to manage client expectations and navigate challenging conversations. /li liThe right organizational skills to manage projects systematically and deliver them within budget together with your team. /li liStrong communication skills with the ability to align expectations across internal teams and external stakeholders. Skilled in conflict resolution and de‑escalation to maintain productive, collaborative relationships. /li liExperience in leading and coaching technical or cross‑functional teams. /li liThe knowledge and power to clearly brief and follow up your team in an agile way. /li liStrong understanding of ITIL or similar service management frameworks (conceptual or practical) is a plus. /li liFluent in Dutch and English. /li /ul h3What do you get in return /h3 ul liYou will be working in a challenging, innovative company with a clear vision, focused on our 6 core values. /li liYou detect new opportunities in the market and you actively contribute to the growth of Dropsolid. /li liAll employees within Dropsolid are involved in the growth of Dropsolid and get the opportunity to contribute ideas and develop themselves. /li liA monthly Thursday drink, fun team activities and a quarterly team event. /li liAn interesting salary package with extralegal benefits, 12 ADV days and many growth opportunities. /li /ul pDropsolid encourages diversity and individuality and is proud to work with talents from different backgrounds. We try to create an environment in which all talents can develop to their full potential, regardless of gender, age, cultural origin, nationality, or function limitation. /p /p #J-18808-Ljbffr