Required Security Clearance:
NATO SECRET
INTRODUCTION
The NCI Agency (hereafter referred to as the "Purchaser") is technical support for the NBAC Business Area for the FINS Service. The support focuses on ensuring continued L2 and L3 support for existing applications while also offering expert guidance and consultation on continuous improvement changes and ongoing projects when required.
OBJECTIVE
The Fins Application Service is an integrated service which provides support for oracle E-Business Suite based software for different business processes such as finance, acquisition and travel process across NATO (ACO, ACT IMS).
This Statement of Work aims to enhance the support model for Fins Application Service, focusing on maintaining existing applications while providing support for Continuous improvement initiatives.
SCOPE OF WORK
Under the overall direction Service Area Owner and Service Delivery Manager, the following activities will be supported:
* Support the development and reviewing of documentation such as requirements definitions, functional and technical design documents, systems specifications and other deliverables.
* Participate in and perform Testing activities and readiness assessments.
* Develop Test Scenarios for User Acceptance testing (UAT).
* Follow project approach and methodology.
* Participate in frequent (daily, weekly) meetings with the team, observing team schedule.
* Provide briefings and presentations.
* Participate in UAT and review UAT results.
* Provide training for Key Users.
* We envision the above activities to be delivered by one Oracle E-Business Suite - Database Administrator (L3 Support) that will be part of a team providing technical support to FinS for NBAC.
SKILL, KNOWLEDGE & EXPERIENCE
This support is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance.
The proposed person to deliver these services should be a motivated engineer with strong problem-solving skills, full proficiency in English, and a passion for customer service.
The consultancy support for this work requires an experienced Oracle E-Business Suite Database Administrator (L3 Support) with the following qualifications:
* A minimum of 15 years recent practical experience as an Oracle E-Business Suite DBA, demonstrating a 60 months sustained period of performance on the previous 2 most recent assignments. In this capacity, the Consultant must have performed duties such as installing, upgrading, and supporting (patching, troubleshooting, tuning) Oracle E-Business Suite software and the associated Oracle Technology stack in a multi-tier/multi-node/multi-platform environment, comprising database server, applications server, web server, concurrent processing server, reports server, forms server, admin server, and discoverer server.
* Experience of managing multiple Oracle installations on large systems. In particular, the candidate must be conversant with Oracle E-Business Suite Release 12.2 (or higher) and Oracle Database 19c (or higher) product versions in Linux environments.
* Practical experience with Oracle E-Business Suite and Oracle Database backup/recovery (RMAN), configuration, sizing, space management, monitoring, patching, upgrades, performance tuning, troubleshooting and administration.
* Expertise in Oracle E-Business Suite Release 12.2 (or higher) technical architecture, including knowledge of the underlying database architecture, with particular reference to schemas/products, database objects, file system structure, tables, views, packages, procedures, functions, triggers, sequences, indexes and constraints.
* Sound knowledge of and proven practical experience with IaaS, PaaS & SaaS solutions delivered through Oracle Cloud Infrastructure, Microsoft Azure and Amazon Web Services platforms.
* Broad knowledge of and proven practical experience with WebLogic application server and proven ability in dealings with Forms/Reporting/Apache Web servers and configuring, troubleshooting and tuning.
* Sound knowledge of and proven practical experience with advanced topology elements like shared APPL_TOP, Oracle Clusterware, Rapid Application Cluster (RAC), Automatic Storage Management (ASM), Demilitarized Zones (DMZ) and Disaster Recovery (DR) solutions.
* Sound knowledge of and proven practical experience with advanced security implementations of Oracle E-Business Suite 12.2 (or higher).
* Sound knowledge of and proven practical experience with Oracle's Enterprise Manager 13g or higher and Oracle's Enterprise Manager Application Management Suite for Oracle E-Business Suite.
* Sound knowledge of and proven practical experience UNIX/Linux/Windows and good automation (UNIX/Linux/PowerShell scripting) skills.
This is a Deliverables-based contract.
This is a condensed version of the job description. A full, detailed job description will be provided during the application process.