Deadline Date: Friday 29 August 2025
Requirement: Chief Technician (Provisioning and Hosting)
Location: Mons, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 584
Required Start Date: 13 October 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
As the Chief Technician, you will play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems. Your responsibilities span the entire lifecycle, including service operation, and project support and execution. Here are the key aspects of the role:
Daily Operations and Maintenance:
- Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds.
- Perform system administration tasks for other IaaS-related assigned systems.
Troubleshooting and Issue Resolution:
- Identify and troubleshoot issues promptly, assisting in their timely resolution.
Change Management and Documentation:
- Follow change management processes diligently.
- Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones.
Strategic Support and Coordination:
- Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle.
- Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities.
SLA Compliance and Process Development:
- Monitor compliance with Service Level Agreements (SLAs).
- Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services.
Reporting and Communication:
- Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases.
Ad Hoc Responsibilities:
- Undertake ad hoc tasks related to the NISC Business Area's responsibilities.
Availability and Flexibility:
- Be prepared to work during scheduled maintenances, service- affecting activities, and contingency situations beyond regular business hours.
- Be on-call after working hours on weekends if necessary.
Travel and Deployment:
- Be ready to travel and work at various locations, including Braine-l'Alleud, SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA's responsibility as required.
Specific Working Conditions: Main Duty Location is SHAPE/Mons but he/she can be requested to travel and work in Braine- l'Alleud, HQ Brussels or any other datacenters in other NATO countries if/when required
Requirements
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO SECRET security clearance
* Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience;
* Virtualization Skills (IaaS): Demonstrated practical knowledge and hands-on experience of IaaS, including both physical and virtual servers, VMware hypervisor, and storage devices. Proficiency in managing software-defined storage systems, particularly vSAN. VMware Cloud Foundation as a bonus.
* Guest Operating System Competence: Comfortable working with both Linux and Windows operating systems, including hardening and patching.
* Containerization: Knowledge of at least one containerization solution, such as OpenShift, Docker, Kubernetes, or Tanzu.
* Cloud Operations and Management: Practical experience in private and public cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization.
* Infrastructure as a Code: Knowledge and Hands on experience on Ansible and Terraform coding and automation will be a bonus.
* Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues.
* Willingness to stay updated on advancements in IaaS technologies.
* Proficiency in documenting current designs and configurations.
* Ability to create and maintain Standard Operating Procedures (SOPs) and training materials.
* Outstanding verbal and written communication skills.
* Willingness to respond to IaaS incidents even outside regular working hours.
Desirable Qualifications:
* Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies.
* Previous work experience in a service provisioning organization.
* Understanding of NATO Responsibilities:
* Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO)