Wolf Oil Corporation is a Belgium based an independent lubricants company. We specialize in bringing our customers tailored, technology enhanced lubricants that make engines better, faster, greener and cleaner.
As Sales Support Administrator, you are responsible for the coordination of the full order to cash process. You are the first contact for the customers in your region for questions related to the order to cash process, including after sales care.
Fluency in Dutch is an absolute must. Good knowledge of English is important. Knowledge of French is an asset.
Your responsibilities:
* You are the central contact for the customers/distributors in your region.
* You manage the entire order to cash process, from order processing and follow up with your different stakeholders, to transport arrangement, billing and after sales.
* You work in tandem with and offer administrative support to the commercial managers of the region.
* You are the pivot between the internal organization and the customer/distributor. You will regularly consult with or coordinate with various internal departments (logistics & supply chain, production, sales, marketing, etc.).
* You work in close consultation with the supply chain department to follow up on the forecasts in order to prevent peaks in the production process.
Your qualifications:
* You hold a higher degree and bring (a first) relevant experience in a sales support, customer service, or administrative role within a commercial environment.
* Detail oriented and proactive, you ensure accurate order processing, follow up, and customer communication.
* You have strong organizational and time management skills, with the ability to manage multiple priorities in a structured and timely manner.
* Your clear and professional communication helps you collaborate effectively with internal teams and external stakeholders.
* You combine a service oriented mindset with a strong sense of ownership and problem solving skills.
* You are comfortable working with ERP systems and have solid proficiency in MS Office tools.
* Fluent in Dutch, with a good command of English and/or French.
Additional Information
We offer you:
1. a varied and challenging role within a dynamic company (in Hemiksem), with ambitious projects on the horizon;
2. a family atmosphere with a diverse and international team of 300 specialists;
3. an organization where there is room for initiative and creativity, a culture known for collaboration & collegiality;
4. we offer you flexible working hours and the opportunity to partially work from home;