We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.Are you ready to take your IT career to the next level? Join Stefanini Group, a global tech powerhouse, and grow alongside an ambitious company at the forefront of innovation.We're looking for a Senior Level IT Support Technician who thrives in a fast-paced, evolving environment. In this role, you'll deliver expert-level support, solve complex technical issues, and help optimize IT systems for one of our key clients. What You'll Be Doing:Provide expert (Level 1,2, 3) support for Windows 10 systems and business applicationsMaintain and update master images and scripts (VBS, PowerShell, DOS)Troubleshoot and resolve network, infrastructure, and iOS device issuesCollaborate with 1st and 2nd line support teams – shift-left mindset encouragedSupport project delivery, infrastructure validation, and automation initiativesOwn and document sustainable solutions to recurring problemsEnsure compliance with change management proceduresWhat You Bring:Proven experience in a similar Level 3 support or infrastructure roleStrong expertise in Windows 10, Office 2010, Active Directory, and scriptingGood understanding of networking, virtualization, telephony, and backup toolsExperience with ITIL processes (certification is a plus)Fluent in English (Dutch language skills are a plus)What We Offer:Competitive salary and benefits package, including Meal Vouchers and EcochequesHospitalization and group insuranceExtra vacation daysCompany carOpportunities for learning and development through training programsPersonalized career path within the organization Why Join Us?Work with a global team and cutting-edge technologyBe part of a company that values inclusion, growth, and innovationGet involved in meaningful projects that make a real impactGrow your career while helping others grow theirs What's next:It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentemea@stefanini.com and we'll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! VBS, Expertise, Innovation, Office 2010, Use ICT systems, Procedures Managing, ITIL Process, Validation, Powershell, Windows 10, IOS : IOS software, Telephony, Level 3 Support, VOS, Fast Pace, Troubleshoot, Networks, Project Delivery, Infrastructure, Active Directory, Ambition, DOS, 2nd Level Support, Networking, Virtualization, Change Management, Automation