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Customer Experience & Business Lead, Evere
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Client:
Orange Business Services
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ed2e4aebf8ef
Job Views:
2
Posted:
27.04.2025
Expiry Date:
11.06.2025
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Job Description:
The Transformation & Customer Experience (CX) Department has several missions :
* Support the integration between Orange and VOO
* Build and maintain a corporate roadmap aligned with the objectives
* Deliver strategic projects and programs
* Define the CX strategy and ensure its execution through key enablers
Your job in a nutshell
You help to spread a customer centric culture within the company:
* You ensure optimal/frictionless Customer Journey at every touchpoint (co-defining and documenting)
* You follow KPI and highlight where actions should be taken (and when applicable/necessary you deep dive and/or lead the actions plan/taskforce)
* You can drive CX/Business stream within large project
* You co-animate the CX Community to reinforce the engagement of all participants around the CX
* You can play sometimes the role of Business Analyst/Internal Consultant for non CX related topics
* You are fully empowered and you make an impact
* You have interactions with all other divisions of the company
Your profile
* You combine a master degree or equivalent with at least 5 years of relevant experience
* You have a talent for clear communication, negotiation and diplomacy with excellent presentation skills up to Senior Level
* You have analytical and problem solving abilities
* And finally you are result driven
* You are fluent in French or Dutch and English
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