🚀 We’re Hiring: Application Support Specialist
📍 Mont‑Saint‑Guibert (Hybrid) | 🕒 Full‑time | 💼 Experience‑based seniority
🕗 Shifts: 7:00–15:30 / 10:30–19:00 + rotation for public holidays & occasional late nights (up to midnight)
📅 Rare weekend work | 🏠Hybrid work: On‑site + Homeworking
WESTPOLE Belgium is looking for an Application Support Specialist to join our International Organisations team. You will provide both basic and advanced support to high‑profile clients in a mission‑critical environment. This role is ideal for someone who enjoys problem‑solving, knowledge sharing, and brings strong attention to detail and root‑cause analysis.
🔍 Your Responsibilities
Application & User Support
* Deliver L2 application support (English)
* Manage user requests via ticketing platforms
* Prioritize and categorize incidents according to project scope
* Troubleshoot issues and escalate when needed
* Document solutions and maintain knowledge assets
Infrastructure Monitoring
* Monitor infrastructure components & perform event management
* Interpret log files to support troubleshooting & root‑cause analysis
Operational Excellence
* Create, maintain, and execute Service Operation Procedures (SOPs)
* Contribute to team knowledge‑sharing: SOPs, documentation, FAQs, best practices
* Participate in rotations (public holidays, late shifts, occasional weekends)
* Attend customer meetings when required
đź’Ľ Competences & Skills
Technical Skills
* ITIL v3/v4 Foundation (asset)
* Strong knowledge of Windows & Microsoft 365 (Outlook, Excel)
* Basic networking: VPN, IP resolution, certificates, SFTP…
* Basic SQL/database understanding
* Experience with log file analysis
* Ticketing tools: JIRA, SMT, ServiceNow, OTRS, 4me…
* CMS tools: Confluence, SharePoint
Nice to Have
* Advanced JIRA administration
* Web development experience
* Experience preparing or delivering documentation, webinars, or training
Soft Skills
* Clear communicator & strong team player
* Stress‑resistant, accurate, punctual, and dedicated
* Ability to guide and support service users
🎓 Required Background
You qualify if you meet one of these criteria:
* Bachelor’s degree in IT (or similar) + 11 years experience
* Master’s degree in IT (or similar) + 7 years experience
* No diploma + 17 years experience in IT/Application Support
Languages
* English: fluent (required)
* French: strong plus
Security
* Must hold, or be eligible for, Security Clearance
If this sounds like your next career step, we’d love to hear from you!
👉 Apply now and join a team where your expertise truly makes an impact