Nexeo Belgium
is a consulting company supporting clients in the banking, finance, insurance, and public sectors throughout their transformation projects.
We are currently looking for a
Senior Customer Care Advisor
to join the Customer Care team of a leading organization in the
automotive and mobility sector
.
Mission Context
The Customer Care team plays a key role in ensuring
high customer satisfaction
by managing and resolving complex customer cases.
As a Customer Care Advisor, you will act as a central point of contact between customers, internal departments, and external partners, ensuring professional, timely, and solution-oriented case handling.
You will work in a collaborative environment where communication, empathy, and analytical skills are essential to deliver a high-quality customer experience.
Key Responsibilities
* Manage and follow up on
customer requests and complaints
, including complex and sensitive cases
* Analyze customer situations and collect relevant information from internal departments (technical, legal, commercial, etc.)
* Propose appropriate solutions in collaboration with colleagues and management
* Define and apply
commercial gestures
when relevant
* Draft clear, professional, and diplomatic written communications to customers
* Ensure accurate
administrative follow-up
of customer files
* Support and guide
dealers/concessionaires
in Customer Care procedures
* Participate in training sessions to continuously develop expertise
Profile
Languages
* French – Fluent
* Dutch – Fluent
Experience & Skills
Mandatory
* Proven experience in
Customer Service / Customer Care
(senior level)
* Strong experience in
claims or complaint management
* Excellent communication skills, both written and verbal
* Strong analytical and problem-solving skills
* Customer-oriented mindset
Nice to have
* Experience with
CRM tools
(Salesforce is a plus)
* Comfortable with digital tools (MS Teams, CRM environments)
Soft Skills
* Strong customer focus and empathy
* Excellent communication and diplomacy
* Team player with a collaborative mindset
* Organized, autonomous, and resilient in complex situations
* Proactive and solution-oriented attitude
This is a great opportunity to join a
human-sized, collaborative team
, play a key role in customer satisfaction, and contribute directly to service excellence within a recognized organization.
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