As an Ivanti ITSM Technical Consultant, you'll be responsible for analyzing, configuring, and implementing Ivanti Service Management solutions at our customers' sites. You'll translate functional needs into technical solutions within the Ivanti ITSM ecosystem and guide customers in their digital transformation of IT processes.Core responsibilitiesCustomer needs analysis and translation into Ivanti ITSM solutions.Technical configuration of Ivanti Neurons for ITSM.Development of workflows, business rules, dashboards and reports.Integration of Ivanti with other systems via APIs or middleware.Training and support of end-users and IT teams.Documentation of technical solutions and configurations.Active contribution to continuous improvement of implementation methodologies.Technical Ice CreamKnowledge of Ivanti Neurons for ITSM products is a plus but certainly not a requirement.Experience with ITIL processes (ITIL Foundation certificate is a plus).Experience with REST API integrations and PowerShell scripting.Basic knowledge of SQL and reporting tools.Experience with Active Directory, Azure AD and Single Sign-On is an asset.Skills and ProfileTrilingual: French, good knowledge of Dutch and English.Strong analytical and problem-solving skills.Customer-oriented with excellent communication skills.Independent, structured and result oriented.Willingness to travel within Belgium and occasionally internationally.PlusesExperience in a consultancy or project environment.Knowledge of other ITSM tools (ServiceNow, BMC, etc.) as a reference.What can Econocom offer you?An attractive salary complemented by hospitalization and group insurance, meal and eco vouchers, a company car, and the possibility of working from home.Upon joining, you will be assigned a Competence Manager who will introduce you to the company and guide your individual career.Various blended training opportunities that will help you grow professionally.Fun – through our quarterly events where you are informed about the workings of Econocom and stay in contact with colleagues.Econocom – in brief:Econocom Benelux is part of a French listed group, active in the market for over 45 years, with entrepreneurship being an important pillar of the company.Econocom has a unique position in the Belgian market. Thanks to the complementarity of ICT equipment, services, and financing, Econocom can provide modular end-to-end solutions.Econocom places a strong emphasis on corporate social responsibility (CSR) and makes a significant contribution to the circular economy.If you are looking for Digital & Green and an ICT company that places customers and employees at the heart of its operations, Econocom is the place for you… We’d love to hear from you!
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