Job description Build IT governance frameworks and end-to-end processes that improve service quality, reduce risk, and support compliance across the organisation. In this role, IT governance, risk, compliance, and process design come together in a structured and visible way. Working closely with IT leadership, process owners, and business stakeholders, the role turns requirements into clear, repeatable, auditable processes and KPIs that support consistent, high-quality operations.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
At Equans, we believe that diverse talents strengthen our teams. We actively build an inclusive work environment where everyone feels welcome, can be themselves, and we encourage everyone to apply.
Your work location: Brussels
Zoom on the job: design and implement governance frameworks, including steering forums, roles and responsibilities, decision-making flows, and policy lifecycles
define, document, and operationalise core IT processes such as incident, problem, change, release, asset/configuration, capacity, service request, supplier/vendor management, and IAM
develop KPIs, dashboards, and reporting for operational teams and SteerCo, and define targets and escalation rules
establish process controls and compliance checks aligned with standards such as ISO 27001, ITIL, GDPR, and internal policies
facilitate workshops and working groups to present processes, secure approvals, and support adoption
create process artefacts such as maps, RACI matrices, SOPs, templates, playbooks, and training materials
support internal and external audit readiness, including evidence collection, remediation tracking, and closure
coach and support process owners and practitioners, embedding continuous improvement methods such as Lean and PDCA
coordinate with PMO, security, risk, and legal to align governance and change initiatives
track benefits and measure process improvement outcomes, communicating progress to stakeholders
Profile Come as you are, ideally with: 5 years' experience in IT governance, ITSM/process design, or IT risk and compliance roles
knowledge of ITIL practices and experience with ISO 27001, GDPR, or other relevant standards
experience implementing IT processes and governance structures such as incident, change, release, and asset/CMDB
experience supporting audits and remediation activities
experience in change management is a nice to have
experience in agile environments is a nice to have
hands-on experience building KPIs, dashboards, and steering committee materials
excellent documentation and process-mapping skills with Visio, Miro, or equivalent
knowledge of SAP, ServiceNow SPM module, MS DevOps, or similar tools is a nice to have xphnsxz
strong analytical thinking, problem-solving, and a data-driven mindset
collaborative, pragmatic, and diplomatic, with an approach that balances governance and operational needs
organised, results-oriented, and able to manage multiple workstreams simultaneously
attention to detail and a strong sense of accountability
fluent in English, Dutch, and French
Offer What if you became IT Business & Process Analyst at Equans? For you this means:
a market rate salary in line with your education and experience
interesting training and career opportunities
group- & hospitalization insurance
eco & meal vouchers, representation allowance, 13th month, holiday pay
electrical lease car, bicycle lease plan
smartphone with subscription, internet fee
additional paid leave, seniority leave, homeworking
discounts through (culture, sports, travel, and more)