There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.
UMAX is the brand name of our software solution for water and energy utilities. It automates business processes and enables them to better engage with their customers. UMAX is a cloud‑based solution built on the Microsoft Dynamics 365 platform.
What you will work on
As a Service Delivery Manager, you are focused on quality and customer satisfaction. You motivate your team to achieve optimal productivity.
Responsibilities
Develop and maintain a strong professional relationship with your client.
Consistently execute and follow up on long‑term application maintenance contracts.
Execute an efficient service delivery approach.
Ensure SLA achievement and maintain a high level of customer satisfaction.
Provide input for permanent tracking of KPIs (financial, quality, schedule and risks/issues).
Guide a team of Service Delivery Consultants (functional, technical and testing profiles).
Anticipate client organizational changes.
Identify new business opportunities and help transform them into concrete proposals.
Balance the needs and wants of the client with the capacity and budget oversight.
Accountable for third‑party management with a focus on quality and delivery standards.
Manage all significant changes or new projects under your supervision.
Suggest and implement continuous improvements on standard processes and tools to drive operational efficiencies.
Qualifications
At least 10 years of experience in service delivery management.
Strong business knowledge on applied ERP solutions (SAP, Dynamics, Oracle, PeopleSoft).
Affinity with software development.
Knowledge of the utilities, telecommunications or similar sectors; experience with public‑sector projects is an asset.
Project methodology knowledge required.
ITIL certification is an asset; understanding and application of ITIL methodology.
A proactive and problem‑solving mentality.
Excellent negotiation and listening skills.
Analytical and conceptual thinker.
Strong communication skills, both verbally and written.
What we offer
A fast‑growing and international environment with offices in Ghent (Belgium), Atlanta (USA) and London (UK).
Working with future‑ready water and energy companies and building valuable utility expertise.
Internal mobility, developing your career through various educational programs and growth paths.
An entrepreneurial mindset where you have a direct impact on our growth journey.
An open environment that values taking a break to recharge and achieving the best results.
Onboarding, learning and buddy programs to ensure a smooth start.
A flexible and inclusive working environment with hybrid working options.
Competitive perks and benefits to help you reach your full potential.
Fun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work‑life balance.
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