Deadline Date: Thursday 16 October 2025 Requirement: Engineer Location: Mons, BE Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 200 Required Start Date: 20 November 2025 End Contract Date: 31 December 2025 Required Security Clearance: NATO SECRET Duties & Role: Under the direction of the responsible manager, the incumbent will perform duties such as the following: Ensuring the effective use of event management process and toolsets as required; Ensuringeffective and timely resolution of IT Incidents: impact assessment and prioritization of IT incidents; dispatching of incidents to the relevant technical elements for resolution; validation and verification of the solution proposed; revision of the incident documentation; structured reporting; problem initiation, as recommendable; Problem Management initiation, as required; Authorized Service Interruption / Scheduled Outage (ASI/SO) approval and coordination, to minimize scheduled downtime and its effects of the Customer's business; Participation in the Change Management process to ensure that roll-outs, new releases and modifications to existing services happen in a coordinated manner and with the explicit awareness of the affected customers; Delivering of technical advice, coordination, support and assistance in respect of Operations Centre Incident Response; Engage with cross-functional teams to prioritize tasks during service restoration/risk mitigation, ensuring that the right talent is engaged and utilized at the appropriate level in order to achieve successful outcomes; Liaise with other Operations Centre's entities and NCIA Service Lines to provide, maintain and improve the incident management toolset for best practice; Gather, Process and Analyze Information and Data to ensure continual service improvement; Monitoring theeffectiveness of incident management within the NCC and making recommendations for improvement; Monitor and life-cycle management of IT assets within the NCC; Creationand review of all incident management checklists, logs and tickets on a daily basis, providing follow-up actions and feedback as necessary; Driving,developing, managing and maintaining the major incident process and associated procedures; Reviewing and auditing the incident management process within the NCC; Work on own initiative with limited supervision, may lead others as required; Deputizefor higher grade staff, as required; Perform other duties as may be required. Requirements Skill, Knowledge & Experience: The candidate must have a currently active NATO SECRET security clearance The IWC should have general CIS specific skills potentially CCNA or equivalent and must have experience with ITIL in particularly Service Operations. A Master of Science (MSc) degree at a nationally recognised/certified University in a related subject and 2 years post-related experience; Or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject and 4 years post related experience; Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency; that is, at least10 years extensive and progressive expertise in the duties related to the function of the post; ITIL Service Operations; ITIL Foundation Very good understanding of telecommunications / network / information technology solutions & products. Service operations and service management skills and experience based on ITIL principles and following a customer/user focused approach and the use of related toolsets (e.G. ITSM). Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements; Strong analytical, organization, multitasking and prioritization skills; Technical leadership experience; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.