We are seeking an experienced Field Service Engineer to provide highly visible, customer-facing technical support and manage an on-site service contract in a leading semiconductor R&D environment. This is a critical, hands-on role acting as the primary technical contact on site in Leuven, Belgium - Long-term contract position! Main Responsibilities Oversee diagnosis, troubleshooting, service, and repair of platforms Troubleshoot first-of-a-kind, unique chamber configurations Utilise remote support from global business unit peers to resolve complex technical issues Act as the first point of contact for hardware and process teams Build strong working relationships internally and externally, collaborating effectively across diverse teams Support preventive maintenance programs when required Plan and execute system modification programs Instruct customer personnel on system operation and maintenance Track hours spent on non-warranty chambers to ensure compliance with the service contract Interpret customer needs and clarify responsibility for issue resolution Maintain daily communication to ensure customer satisfaction and foster long-term partnerships Skills and Experience Minimum 5 years of experience in a technical field (Semiconductor or Engineering industry) and/or a relevant higher education degree (technical college or university) Strong technical proficiency with advanced plasma etch platforms Very good understanding of industry standards and best practices for service activities Ability to independently manage day-to-day scope of work while coordinating with the local Service Section Manager Strong troubleshooting, negotiation, and decision-making skills High focus on safety, quality, and compliance standards Fluency in English, both written and spoken If interested, please apply directly or email megan.smyth@cpl.com