First-Line Technical Support
* Provide first-level troubleshooting for hardware and software issues.
* Resolve common incidents such as system freezes, printer issues, and connectivity problems.
* Escalate unresolved issues to L2/L3 support teams.
Service Desk Operations
* Respond to user requests via phone, email, and ticketing systems.
* Log, track, and manage incidents through to resolution.
* Maintain professional communication with end users.
IT Hardware & Software Support
* Install, configure, and maintain PCs, laptops, mobile devices, printers, copiers, attendance machines, network devices, and UPS systems.
* Support Windows operating systems and standard business applications.
Helpdesk Management
* Monitor daily helpdesk activities.
* Maintain documentation of incidents and resolutions.
* Ensure SLA and response time compliance.
Vendor & Remote Team Coordination
* Coordinate with hardware vendors for repairs and replacements.
* Work closely with L2/L3 support teams in Thailand and India on escalated issues.
IT Asset & Inventory Management
* Maintain accurate IT asset records.
* Track hardware and software inventory throughout the asset lifecycle.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Gift Petto on +66 2 012 5067.
* Bachelor's Degree in Information Technology, Computer Science, or related field.
* Minimum 5 years of experience in IT Help Desk / End-User Support within an MNC environment.
* Good command of spoken and written English.
* Experience supporting Windows OS, end-user devices, and office IT infrastructure.
* Strong customer service and problem-solving skills.
* Competitive salary package.
* Social Security coverage and statutory benefits.
* Opportunity to work with a leading global manufacturing organization.
* Exposure to an international working environment and regional IT operations.
* Collaborative and professional workplace with opportunities to work alongside global IT teams.
* Annual renewable contract with long-term career potential based on performance and business needs.
* Training and development opportunities to enhance technical and professional skills.
* Additional company benefits in accordance with company policy.