Responsibilities
Ability to lead operations team (Infrastructure & Application).
Project Management - Working with Business and IT (BSM, AO, BAL) Operations team to implement initiatives identified as part of Operations / Delivery Excellence.
Representing TCS in Management Committee & Steering Committee meetings.
Implementing best practices for Operations Excellence.
Supporting Sales / Solutions team in the RFP (Contract Renewal) process.
Supporting Operations team in reducing P1 Incidents.
Mapping of services with Application Metal Class.
Required Skills and Knowledge
Must have:
Should have working experience with Business and IT Operations team.
Knowledge and understanding of Application / Infrastructure, ITIL Process.
Ability to lead and manage Major Incidents.
Service Delivery Management / IT Operations.
Experience of ITIL processes managing a large team covering both IT Applications and IT Infrastructure.
Experience of working in a complex environment with multiple stakeholders including onsite/offshore model.
Good to have:
Knowledge on IT Operations (Application & Infrastructure Support).
How to Apply
You are welcome to submit your application consisting of your CV, personal letter, relevant degrees or certifications details, professional references, etc. We work with ongoing recruitment so send in your application as soon as possible.
We look forward to receiving your application via LinkedIn or mail to aswini.ranganathan@tcs.com
Contact
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