Job SummaryAs a Senior AfterSales Engineer at Xeryon, you will play a central role in ensuring a seamless customer experience throughout the deployment, operation, and lifecycle of our precision motion products. With several years of technical and customerfacing experience, you will autonomously guide customers through complex integrations, resolve advanced issues, and act as a strategic liaison between end users and Xeryon's engineering teams.You will take ownership of high-impact customer relationships, bring structure to issue management, and provide technical insights that help shape product improvements and longterm roadmap decisions. This role is ideal for someone who thrives in a scaleup environment and enjoys combining deep technical expertise with strong interpersonal and communication skills.
Key ResponsibilitiesCustomer Support & SetupLead customers through complex product setup, configuration, and system integration.Serve as a trusted technical advisor for key accounts, ensuring a professional and proactive customer experience.Support customers in testing and setting up Xeryon products at their facilities and serve as the first line of contact for product setup and configuration.Provide secondline troubleshooting support, including firmware, electronics, communication protocols, and systemlevel interactions.Provide remote troubleshooting and resolve first-level technical issues and conduct onsite visits when needed to support installations, testing, or diagnosticsIssue ManagementTake ownership of escalated customer issues, ensuring structured investigation, rootcause analysis, and clear communication throughout the resolution process.Analyze customer data, logs, and communication protocol traces to diagnose advanced issues.Prioritize and categorize recurring problems, contributing to systemic solutions rather than oneoff fixes.Product Development CollaborationProactively identify improvement opportunities in usability, documentation, system stability, and communication interfaces.Represent the "voice of the customer" in crossfunctional discussions, helping shape development priorities and product evolution.Identify friction points in setup, configuration, communication interfaces, and daily operation, and help define solutions that make our systems easier to understand and adopt.Collaborate with R&D to refine features, workflows, and interfaces with a strong focus on simplicity, clarity, and seamless integration for end users.Validate new features and product updates from a userexperience perspective, ensuring they reduce complexity and support effortless onboarding and operation.Documentation & Knowledge SharingCreate and maintain highquality technical documentation, troubleshooting guides, and advanced integration examples.Train colleagues, partners, and customers on best practices for setup, diagnostics, and communication protocol usage.Support the development of internal knowledge bases, tools, and processes that improve team efficiency.
QualificationsRequiredBachelors or Master's degree in Electronics, Automation, Mechatronics, or a related field—or equivalent experience.3–7+ years in a customer-facing technical role.Strong knowledge of communication protocols (UART, SPI, I2C, CAN, Modbus, TCP/IP, industrial protocols).Proven experience managing complex technical issues and customer expectations.Excellent communication and interpersonal skills.Fluent in English; proficiency in Dutch is a significant advantage.Ability to work autonomously and take ownership.Willing to occasionally travelPreferredExperience with precision motion systems, servo drives, embedded systems, or high- tech instrumentation.Basic understanding of mechanical design.Experience in scale-up or fast-moving high-tech environments.
What We OfferA high-impact role within a fast-growing scale-up.Direct influence on product development and customer experience strategy.A culture emphasizing autonomy, innovation, and ownership.Competitive salary and benefits aligned with experience.