Job Title: Resource/Capacity management
Duration: ASAP - 13/08/2026
Location: Brussels, Belgium
Mode: Hybrid
Language: English, French OR Dutch
Work Regime: Full Time
Job Description
* Organizational transformation is underway to strengthen efficiency and improve the readability of the value delivered to business entities.
* Several structuring initiatives have been launched, with the implementation of a capacity management system as a major focus.
* This tool will enable the IT department to:
* Strengthen planning
* Improve predictability of commitments
* Optimize resource allocation
* Support strategic decisions (skills development, reorganization, targeted outsourcing, etc.)
Mission
* Design, structure, and deploy an operational competency framework covering all IT department roles.
* Establish the foundations of a capacity management system aligned with portfolio needs.
* Responsibilities include:
* Identify, define, and structure key roles and functions of the IT department.
* Classify all internal and external staff according to the reference framework.
* Define objective and actionable capacity measures for each function for strategic planning.
* Match available skills with the needs identified in major project portfolio initiatives.
* Produce a consolidated analysis to identify areas of tension, under-capacity risks, and optimization opportunities.
* Mission duration: 6 months, with workload adaptable depending on progress and operational requirements.
Desired Profile – Key Qualities and Competencies
* Strong background in capacity or resource management in large IT environments.
* Minimum 5 years of experience in a large IT department (>300 employees).
* Minimum 5 years of experience in IT management or governance structures (e.g., CIO Office, strategic PMO).
* Minimum 5 years of experience in an IT PMO or similar role.
* Proven experience in designing and implementing capacity or resource management systems.
* Very good knowledge of key IT functions: IT management, software development, infrastructure, OT, embedded systems/IoT.
* Fluency in both national languages (FR/NL) and passive understanding of English.
* Methodological rigor, analytical skills, and ability to structure complex models.
* Excellent communication and synthesis skills.
Expected Deliverables
* Structured Competency Framework
* Catalog of IT roles, detailed descriptions, and associated skills.
* Definition of maturity/mastery levels by role.
* Operational Capability Model
* Definition of capacity units and measurement methods.
* Calculation model for estimating costs, availability, and needs.
* Mapping of Internal and External Staff
* Complete classification of employees according to the reference framework.
* Summary table of available capabilities by role, team, and domain.
* Alignment Analysis
* Match between available resources and IT portfolio needs.
* Identification of gaps, risks, areas of tension, and opportunities for optimization.
Must have:
* Medior PMO Analyst (Controller) - Most recent experience: 1 to 3 years ago
* Analyst — Advanced, most recent experience: Any time
* Capacity Management — Advanced, most recent experience: 1 to 3 years ago
* Resource Management — Advanced, most recent experience: 1 to 3 years ago
Languages
* Dutch or French — Native or bilingual proficiency
* English — Professional working proficiency