Analyst, On-site IT Support Location: Brussels Contract: Full-time, Permanent We are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and collaboration technologies. **Must be able to speak fluent English and French** Key responsibilities Provide hands-on technical support, including software installation and upgrades, hardware setup, mobile device management, and application configuration Own and drive incidents and service requests through to resolution, escalating where necessary and remaining engaged until closure Support video conferencing, in-room systems, audio conferencing, and AV equipment for meetings and live events Provide expert support for online webinar tools and collaboration platforms Perform preventative maintenance on workstations, printers, and peripherals Log, track, document, and analyse incidents and resolutions to identify trends and prevent recurring issues Test fixes, perform post-resolution follow-ups, and ensure customer satisfaction Operate within information security policies and assist users in working effectively within security frameworks Contribute to continuous improvements across the on-site IT environment **Must be able to speak fluent English and French** About the team The Technology function is responsible for designing, delivering, and supporting a global IT infrastructure, including hardware, software, networks, communications, and data services. The team works closely with business stakeholders to deliver reliable, secure, and forward-thinking technology solutions. This role reports to a Supervisor or Manager within On-site IT Support or IT Service Delivery. About you Technical skills & experience Strong experience in IT support, computer science, information systems, or a related field Solid knowledge of computer hardware, particularly workstations and laptops Experience supporting Windows 11 and Microsoft Office 365 Proven experience working within a service desk environment, managing incidents under SLAs Familiarity with incident management tools and troubleshooting methodologies Experience working in a collaborative, team-oriented environment Professional-level English language skills Please apply if you are interested!