We are currently looking for an Application Support Engineer to strengthen the Cronos Europa team.
This role acts as a bridge between internal users and development teams, combining application support and technical collaboration.
The services shall be performed remotely in Near-site location allowing to reach Luxembourg city within 2 hours.
Responsibilities
User guidance and support regarding the use of the tools, including the GUI and the web service
Assistance with monitoring and reacting to the functional mailbox
Follow-up of incidents, user requests and bug reports
Management and follow-up of user requests
Coordination of Wiki sites, collaborative sites or social networks
Guidance regarding the use of Etranslation and its related suite of tools as a service and through the API
Participation in user, service and project meetings
Elaboration and implementation of relevant support processes
Attending technical meetings with users
Profile
Bachelor's degree or equivalent
English fluent
Technical skills:
Good knowledge of web services
Ability to respond to user queries efficiently and fast
Very good communication skills with technical and non-technical audiences
Analysis and problem solving skills
Ability to participate in technical meetings and good communication skills
Capability to write clear and structured technical documents
Ability to participate in technical meetings and good communication skills
Knowledge of web services, Java, TypeScript or Python
Why cronos group?
We'll propose you:
An attractive salary package
A good work-life balance environment
The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!