The Customer Service & Customs Manager will
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Manage a team of 4 customer service colleagues and participate in the operations for the full order-to-cash cycle for B2B clients, ensuring timely delivery and invoicing.
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Serve as primary point of contact for international customers.
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Coordinate closely with planning, logistics, and internal sales teams.
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Oversee customs documentation and ensure trade compliance for exports/imports.
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Collaborate with freight forwarders and customs brokers to enable smooth border clearance.
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Maintain a compliant and auditable customs record-keeping system.
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Modernize and improve workflows and systems (e.g., transition from paper to digital).
The Customer Service & Customs Manager we are looking for has/is:
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+3 years of experience in customer service management and/or customs in a B2B international environment.
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Good working knowledge ERP (SAP preferred).
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Experience with trade compliance requirements.
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Proactive and customer-focused with strong organizational skills.
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Able to take leadership over a small team and bring confidence and structure.
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Communicates fluently in Dutch and English; French and/or German is a plus.
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Flexible and agile: able to adapt to evolving systems and processes.
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Holds a bachelor's degree in a relevant field (e.g. International Trade, Logistics, Business).
The Customer Service & Customs Manager we are looking for can expect a:
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Strong gross salary in line with experience & skills.
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Benefits include meal vouchers, net allowances, group-hospital-disability insurances.
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Generous vacation package: +45 days.
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Commuting compensation.
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Autumn 2025 start preferred.