What will you do? Turning analysis into insights Build a deep understanding of ING’s customer datasets and analytics platforms, exploring and analysing data to uncover patterns, pain points, and opportunities. Transform complex findings into smart, insight‑rich reporting and clear, actionable recommendations that guide strategic decisions across the organisation. Act as a strong insight partner by challenging internal teams with fact‑based conclusions and translating analytical outcomes into tangible business impact. Discover what truly matters to customers Lead customer insight research and gather data that reveals customer needs for your domain(s) Validate ideas and challenge assumptions using facts, not opinions Work with CX experts to shape new concepts and solutions Be the ambassador of the "voice of the customer," amplifying insights across the business Make your story stick Present insight using strong visualizations and compelling storytelling Tailor messages to different audiences – from operational squads to senior leadership Turn your findings into real improvements that boost NPS and customer satisfaction Confidently explain, defend, and clarify your analyses to diverse internal audiences—from squads to senior leaders. How to succeed We hire smart people like you for your potential, curiosity & drive. You have proven experience not only in analysing data, but also in interpreting results and turning them into clear business insights. You feel comfortable presenting and articulating these insights internally and challenging stakeholders when needed. You are extremely customer-focussed, a true team player, and well organized whilst displaying high flexibility Be analytical: extremely curious, love solving solving puzzles and explaining insights clearly Experience in SQL is a must. SAS, Cognos, Adobe, Power BI and similar tools nice to have. Experience with research, experimentation or customer insights a bonus You love take ownership and like to challenge the status quo Excellent level of English, and Dutch and/or French At ING, you’ll be supported to grow into an even more awesome version of yourself: You’ll get: Access to ING’s Analytics Academy & CX (PACE) training Opportunities to lead high-impact, visible projects Exposure to end-to-end bank activities across products & channels A front-row seat in ING’s global CX & innovation community Continuous learning through experimentation, mentoring, and learning-by-doing The team We are a customer-obsessed, high-energy, and impact-driven team with a simple mission: Make the customer voice roar across ING Belgium As a CoE CX & Innovation: We steer the NPS strategy across the bank, channel and products Embedding the CX vision and criteria for success in close collaboration with the commercial teams and product / channel tribes and global. Accelerating the strategy through out of the box thinking, validated learning, experimentation and go-to-market innovation. Ready to create impact? If you’re excited by the mix of data, research, customer behaviour, and business impact, we’d love to meet you.