Job Description As a VIP on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. Be the SPOC for the VIP-community Full-time on site availability for in-person interventions Follow-up of all issues from A to Z (until resolution) Liaise with different department for quick incident resolution Flexibility: working in multiple roles and situations (potential for back-up team lead, assist other team members if needed) Be available and flexible in case of incidents On-site permanence during large events/meetings Meeting Room support Pro-active checks of Meeting Centers Performing advanced software troubleshooting (advanced O365 knowledge, Windows troubleshooting, Mobile Intune, VPN issues,…) Laptop swaps and basic repairs