Service Delivery Manager
Location: Braine-l’Alleud, Belgium (hybrid)
Contract: June – December 2026
Clearance: Active Security Clearance required (SC/DV)
We’re looking for an experienced Service Delivery Manager to lead the delivery and performance of DCIS services in a fast-paced, international environment. This role is key to ensuring service excellence, system readiness, and continuous improvement aligned with SLAs.
Roles & Responsibilities
* Manage end-to-end delivery of DCIS services
* Ensure system availability, performance, and SLA compliance
* Lead configuration, change, and risk management activities
* Support service transition, integration, and operational readiness
* Oversee contractor performance and service quality
* Contribute to budgeting, planning, and service improvement initiatives
Experience & Qualifications
* Proven experience in Service Delivery / IT Service Management roles
* Strong knowledge of ITIL frameworks (ITIL v4 Foundation required)
* Experience managing vendors, stakeholders, and service performance
* Solid understanding of incident, problem, and change management
* Excellent communication and analytical skills
* Experience in international or defence-related environments
* Project management certification (PRINCE2, PMP)
This is a fantastic opportunity to work in a high-impact role supporting critical infrastructure and operations.
Interested or know someone who might be a great fit? Apply now or email lydia.wills@church-int.com