Spare Parts Operations
Entity: Daikin Greece Job Category: Customer Care and Technical Service Location:
Athens, Athens, GR
Job Requisition ID: 2729
Daikin Hellas, subsidiary of Daikin Europe Group, was founded in 2006 and has established itself as a market leader in air conditioning and heating solutions as well as commercial refrigeration systems. With its two offices, in Athens and Thessaloniki, Daikin Hellas focuses on offering high quality products, excellent services and impeccable customer service.
Are you an experienced Administrator seeking to make the next step in your career? If you want to join an expanding and ambitious multinational company, while seeking to challenge yourself, learn, and grow your career, all while using your expertise to multitask and easily adapt to moving targets, this is a great opportunity to join us as a Spare Parts Operations!
The responsibilities of the Spare Parts Operations among others will include:
1. Build and maintain optimised stock spares levels to defined quantities and standards.
2. Create and manage spare parts orders in SAP and Service CRM platforms. Ensure accurate and complete order entry by identifying and resolving errors, missing data, and system-related issues.
3. Provide customer support for spare parts orders by maintaining customer data, communicating pricing information, and resolving order-related issues to ensure smooth order processing and delivery.
4. Implement actions to increase usage of the spareparts ordering platforms across the extended customer base.
5. Track and report spare parts performance by customer category, including sales and gross profit. Implement actions to drive increased adoption of the spareparts ordering platforms to support business and management decisions.
6. Manage spare parts supply from external vendors by keeping vendor data up to date, coordinating payment terms with finance, and ensuring seamless collaboration between suppliers and internal teams.
7. Contribute to IT and system integration projects related to spare parts processes; collaborate with project teams to ensure smooth implementation and process alignment, while supporting system testing, validation, and user adoption of new solutions or enhancements.
8. Ensure that local operations stay aligned with the central European team and that customers get the right parts on time, even if substitutions are required.
9. Provide support on ad hoc requests and reports.
Requirements
The ideal candidate should have:
10. BA in Business Administration or similar field.
11. Up to 3 years of proven experience in a similar role.
12. Working knowledge of MS office and good working knowledge of the English language.
13. Experienced with CRM systems for order and customer management.
14. SAP experience will be a plus.
Job-Specific Skills:
15. Strong organisation skills and ability to prioritise and co-ordinate tasks efficiently with moderate supervision.
16. Customer-focused, patient, flexible and committed. Able to represent the company to stakeholders and customers in a professional manner.
17. Proactive thinking but also willingness to learn and work as part of a team.
18. Must display a high level of accuracy in work assignments, detail-oriented.
Benefits
What We Offer:
19. Be part of an enthusiastic and passionate team.
20. Work experience in an international leading company.
21. Great opportunity to leverage and develop your business knowledge and skills.
22. Competitive Salary Package and Annual Performance Bonus.
23. Comprehensive Private Health Insurance.
24. Private Pension Plan.
25. Ticket restaurant Card.
26. Special Employee Offers and Discounts.
27. Hybrid Way of Working: a mixture of office-based and remote working.
Please note that the role is based in Athens, Greece.
Become part of our Group and Join our Mission by Applying for the role of Spare Parts Operations within the Daikin Hellas’ team today!