Mission.
Mission within the Digital Working unit (part of IT Production). In delegation to the Group Digital Working and conform to its Operating Model, the mission is to deliver Digital Working devices and services to users, ensure the quality of devices and services, and support users in their digital working experience.
Clients expect access to collaborative tools anywhere, anytime, fast, in a secure way and with confidence. We deliver and support all business users in Belgium, representing roughly 20,000 users.
In our Agile organization, you will be working as IT Production Engineer in the squad for Workplace Design, Evolution, and Deployment.
Our goal is to ensure business and users:
1. Are easily provided with the tools they need to work and collaborate digitally.
2. Are satisfied with these tools by providing technical and functional support on the field and remotely through the support desk.
Required profile.
3. Maintain Windows-based systems, including desktops, laptops, and HVDs.
4. Ensure the security and integrity of Windows systems, including patch management, vulnerability assessment, and compliance with security policies.
5. Troubleshoot and resolve technical issues related to Windows systems, web browsers, and GPOs.
6. Develop and implement scripts using PowerShell to automate tasks and improve system efficiency.
7. Collaborate with the IT team to ensure seamless integration of Windows systems with other IT systems and infrastructure.
8. Provide technical support to end-users on Windows systems, web browsers, and other related technologies.
9. Strong understanding of Windows security principles, including authentication, authorization, and encryption.
10. Sound working knowledge of Dutch, French, and English.
11. Bachelor degree or equivalent by experience.
12. Expectation: 50% on site & 50% homeworking
Highly appreciated:
13. Affinity with end-user tools (hardware & software).
14. Microsoft 365 suite knowledge.
15. Automation skills (PowerPlatform).
16. Experience with Windows system deployment (SCCM, Intune).
17. Knowledge of cloud-based services, including Microsoft Azure and Office 365.
18. Experience with IT service management frameworks such as ITIL.
19. Affinity with Agile way of working, project coordination, and large enterprise environments.
20. Structured, result-driven, proactive, customer-oriented, team spirit.
21. We attract top talent and empower them with the right environment to excel and drive collective success.