We're hiring: Odoo Support ManagerAt Idealis Consulting, we are a team of passionate Odoo experts who design, develop, integrate and support smart Odoo solutions.Our goal? Help our customers become more productive, agile and profitable through efficient and well-designed ERP systems.JOB OVERVIEWReporting to the Head of Odoo Services, you are responsible for structuring, coordinating and ensuring the quality of Odoo support activities, while remaining hands-on in day-to-day operations.You act as a key point of reference for both customers and internal teams on support-related topics, continuous improvement initiatives, and Odoo migrations. This Odoo Support Manager role will evolve into an Odoo Support Team Lead position.YOUR ROLEStructure and continuously improve the support organisation (processes, tools, priorities, SLAs).Deliver high-quality functional support (analysis, prioritisation, resolution and communication).Act as the main escalation point for complex or sensitive support cases.Work closely with Business Analysts, Project Managers and Developers.Monitor service quality, customer satisfaction and operational performance.Lead and coordinate Odoo migrations and upgrades for support customers.YOUR PROFILE3–5 years of experience in software support, ERP support or functional consultingStrong functional knowledge of Odoo (Odoo certification required)Experience in structured support environments (SLAs, prioritisation, service quality)Comfortable working cross-functionally and managing prioritiesCustomer-focused, analytical and detail-orientedFluent in French and English (Dutch is a plus)WHAT WE OFFERA permanent contract with attractive benefitsA friendly work environment and great team spiritFlexible working hoursA supportive and attentive management teamVaried and challenging projectsInterested?Apply now or feel free to reach out for more information!