Are you ready to take the lead in shaping the tools that drive exceptional customer experiences? Join a dynamic team where your expertise in project management and tooling will make a real impact!
Role & Responsibilities
As a Project Manager – Advisor Tooling, you’ll be part of the Advisor Experience Steering Team, driving the long-term roadmap for advisor tools and platforms. Your mission: ensure fast, efficient, and personalized customer service while maintaining strategic alignment across initiatives.
* Shape and maintain the long-term tooling roadmap in collaboration with business and IT stakeholders
* Translate management vision into actionable plans and promote alignment internally
* Facilitate quarterly alignment meetings with the Operations Leadership Team
* Identify synergies across tooling initiatives for consistency
* Act as project lead or advisor advocate in initiatives as needed
* Ensure visibility on project progress, risks, and bottlenecks
* Collaborate with internal teams and external partners
* Maintain engagement with partners on AI tooling development
Required Skills & Qualifications
* Minimum 5 years of experience in project/program management
* Background in large corporate or international environments
* Experience in customer-facing sectors (telecom, energy, banking...)
* Affinity with IT, CRM systems, advisor desktops, and AI tooling
* Familiarity with Agile methodologies and tools like Jira & Confluence
* Fluent in Dutch; professional proficiency in English
* Strong stakeholder management and communication skills
* Helicopter view with a hands-on mentality
* Ability to work independently and structure ambiguous situations
Nice to Have
* Experience in telecom, energy, or banking sectors
* Familiarity with AI tooling and customer operations platforms
* Experience with mock-ups or UI/UX design
* Knowledge of Pre-Sales, CRM (Pega), Routing (Genesys) tooling
* Comfortable presenting to senior leadership
If you enjoy driving change, collaborating across teams, and optimizing tools that empower advisors, this is the perfect opportunity for you!