As an Internal Technical Support Officer, you will serve as the first point of contact for customers who have technical inquiries about the company's products and services. You will support a wide range of users and provide clear, solution‑oriented guidance through various communication channels.Tasks:
* Handling customer inquiries across multiple modern channels, including social media, chat applications, websites, phone and email.
* Logging cases and feedback in the CRM system and collaborating with internal teams to provide efficient, customer‑friendly resolutions.
* Acting as a central contact point for technical questions, product‑related information, usage guidance and issue follow‑up.
* Contributing to the development and optimisation of digital support tools, such as automated assistance systems and online help channels.
* Ensuring that technical content on digital platforms is accurate, clear and kept up‑to‑date.
* Tracking recurring customer questions and market signals, sharing insights with the team and taking proactive actions when needed.
* Working closely with colleagues across different locations in the region, with occasional travel to support collaboration.
* Preferably hold a bachelor's degree in Construction, Technology, Communication, or related field.
* Experience in a customer‑oriented environment (inquiries, complaints, technical advice) is a strong asset.
* Strong communication skills; collaborative team player with a proactive attitude.
* Good digital and IT skills: Excel, Word, PowerPoint, Outlook, Teams, PowerBI; familiarity with CRM & SAP is an advantage.
* Fluent speaking and writing skills in Dutch and French.
* Customer‑focused, curious, eager to learn.
* Available by phone between 9:00 and 17:00 and flexible beyond strict "9‑to‑5".
* A stable role within a market‑leading and sustainability‑focused organisation.
* A warm and supportive work environment with room for personal development and growth.
* Competitive salary package in line with market standards.
* Meal vouchers, 18 additional ADV days, option for homeworking and a healthy work‑life balance.