The Standard Brussels
Reservation Trainee
The Standard Brussels
Reservation Trainee
Opened in May 2025, The Standard, Brussels brings 200 rooms, a rooftop garden, and a greenhouse‑style lobby to the city's Northern Quarter. Designed as a hub for culture and connection, the hotel blends contemporary hospitality with the brand's signature edge. Throughout the building, a collection of public and private event spaces hosts a steady rhythm of gatherings, collaborations, and cultural moments. Since 1999, The Standard has focused on thoughtful design, community, and experiences that feel anything but standard.
We're looking for engaged, curious trainees available for a preferably 6‑month school internship in an environment that values creativity and individuality. If you're ready to learn, contribute, and be part of a team shaping a new chapter for The Standard in Brussels, we'd love to meet you. Bring your perspective, your energy, and your ambition, the rest; we'll build together.
SUMMARY OF INTERNSHIP
Position focused on supporting the reservations process while learning how pricing, inventory management, and market analysis help drive hotel performance. The role blends customer interaction with hands on exposure to revenue management tools and strategies.
MAIN TASKS AND RESPONSIBILITIES
Customer Service & Reservations Handling
* Process reservation requests and draft offers.
* Provide information and assistance to customers.
* Follow up with customers when needed.
* Manage booking changes (e.g., cancellations) and propose alternatives.
* Compile and share booking reports with relevant departments (arrival details, length of stay, requested services, etc.).
* Maintain and update group and individual inventory controls.
Revenue & Inventory Management
* Collaborate with the Revenue & Reservations Manager on daily group inventory management.
* Identify sales opportunities and support room‑selling campaigns.
* Assist in developing, monitoring, and adjusting sales and pricing strategies.
* Help implement new revenue initiatives.
Market & Performance Analysis
* Monitor key account production and identify trends.
* Recommend pricing actions and strategies to optimize the hotel's positioning.
* Assist in creating and updating prices/promotions in CRS, PMS, and the hotel website.
* Analyze strategies, room statistics, market demand, and competitive landscape.
* Verify month‑end room statistics and analyze performance versus forecasts and implemented strategies.
* Prepare market share statistics and propose future strategic recommendations.
SKILLS
We are looking for someone...
* Comfortable working with Office and web‑based tools
* Organized and detail-oriented
* Good with numbers and basic financial logic
* Proactive, creative, and methodical
* Adaptable and open-minded
* Curious and eager to learn
* With good French and English Level
BENEFITS INCLUDE
* Daily lunch at the staff canteen
* Worldwide Travel Discounts via The Standard Advantage platform
* Employee & Family Rates across all Standard and Bunkhouse properties
* Food & Beverages Discounts of 25%
* Social Committee with regular monthly social activities
We are looking forward to meeting motivated candidates who want to learn, contribute, and play a meaningful role within our team. If you are interested, we would be delighted to receive your application.