Req ID:495878
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
1. Troubleshooting of Alstom products at customer site in order to ensure their availability.
2. Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.
Key accountabilities:
3. Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
4. Carry out Fleet check activities
5. Reports & register any deviation (failure/event) in Failure Management data base including configuration data
6. Support operation helpdesk
7. Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
8. Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
9. Support Implementation Field Modifications (FM operator), if required
10. Support specific technical investigations by Engineering or internal/external Suppliers
11. Recommends preventative and corrective actions
12. Instructs and directs operators in field modification and repairs if needed
13. Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
14. Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
15. Lead Troubleshooter team, if needed
16. Conducts peer reviews of PI activities and provide technical leadership if requested
17. Contribute to Return of Experience
Performance measurements:
18. Achievement of contractual availability (milestone) targets
19. Characterization of K1S/K2/K3 issues on time (considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)
20. Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
21. Availability of configuration update data
22. Audit results (internal and external)
23. Customer satisfaction of technical expertise
24. Compliance with EHS rules and work-related processes
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Type: Experienced
Job Segment: Technical Support, Help Desk, Information Technology, Technology