Customer Success Engineer (Cybersecurity - Hybrid - SP)
Hybrid
As a Customer Success Engineer, you will manage a portfolio of cybersecurity clients with a deep understanding of their business, risk profile, and security objectives. You will conduct technical onboarding, drive the adoption of PAM solutions, and provide hands‑on, consultative support to build secure and scalable infrastructures.
If you are passionate about cybersecurity and thrive in a client‑facing, consultative technical role — we want to hear from you!
Responsibilities
* Manage a portfolio of clients from a technical and consultative point of view;
* Conduct comprehensive onboarding tailored to each client’s technical needs;
* Understand client environments, risk exposure, and business goals;
* Create and maintain internal documentation and infrastructure topology;
* Execute periodic health checks and performance assessments of PAM platforms;
* Offer technical recommendations aligned with industry best practices;
* Collaborate closely with Customer Success, Support, and Product teams to ensure technical alignment.
Requirements
* Bachelor’s degree in Technology, Networking, Engineering, or related areas;
* 3 to 6 years of experience in information security, infrastructure, or technical consulting;
* Experience in networks, Linux, virtualization (VMware, VirtualBox, Hyper‑V), and information security;
* Advanced English;
* Solid problem‑solving skills, customer empathy, and clear communication.
Nice to Have
* Knowledge of cloud security (certifications in AWS, Azure, etc.);
* Experience with PAM, cloud and hybrid architectures, regulatory compliance, and risk management.
* Home office allowance – R$100.00/month;
* Day off on your birthday;
* Access to ALURA (tech and career development courses);
* All equipment provided;
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