Clearance Operations: Clearance & Brokerage Operations; Brokerage Administration Services; Customs Regulatory; Compliance Management; Clearance Customer Service; Cage Handling
Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.
Key activities
People supervision
Provides supervisory support to a team of operational or clerical employees or vendors including allocating tasks and providing direction and support on completion of tasks. Motivates team to achieve high levels of performance. Responsible for ensure team understanding of objectives, using approved methods to assess performance for performance and providing feedback and development guidance. Provides updates to manager on performance. May support the evaluation of vendor(s) performance against agreed targets.
Processes and procedures
Creates and regularly applies tools to monitor completeness and accuracy of defined department processes and procedures. May handle escalated, complex or high impact customer issues as they arise. Initiates and implements corrective action as required. Performs or coordinates audits and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed and notifies management as required. Participates in/leads continuous improvement opportunities within department.
Planning
Supports manager in planning and scheduling of resources, including rostering, to ensure department priorities are completed. Communicates targets and goals to the team. Provides updated on progress towards goals for management and team.
Training
Supports manager in the identification of training needs within team. Designs and delivers training (e.g. on-the-job and classroom) and related materials (e.g. job aids) relating to team processes.
Management Support
Provides a range of support activities including administration and data management, reporting, analysis and deputising for manager when required. Ensuring confidentiality is maintained.
Reporting and Data Management
Ensures completion of accurate and timely reporting within team. May be involved in the development of information or record management systems or reporting practices.
Project Management
Participates in regional projects within department including research and analysis, highlighting local implementation issues and recommending solutions.
Compliance
Ensures on-going compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. May complete department level audit and notifies management of any non-compliance issues as they arise.
Alignments
Works closely with team and key stakeholders to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve escalated issues as required. Aligns and gains commitment to actions from the different stakeholders. Leads implementation of corrective actions resulting from the alignment efforts.
Candidate Profile
Bachelor Degree in commerce or equivalent experience equal to two to three years in a customs administration environment.
Experience working in an administration environment in relation to the customs authorities (minimum 2 years).
Ability to learn computer systems
Use of PC in a Windows environment
Effective management of MS Word, Excel, Access applications
Strong knowledge op spoken and written English
Ability to manage a team
Written and spoken communication, dialogue and negotiating skills
Ability to pass on knowledge and coach the team
Contract type
Grade 10
CDI
38h/week
Night shift from Monday to Friday & bank holiday.
Recruitment process
Check CCT
Résumé screening
Phone screening
Assessment Center and Panel Interview
Every step is eliminatory
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Freight and Package Transportation