Role: Head of Operations & Automation
Function: Operations | Systems | Automation | AI | Scalability
Responsibility: Design, build, and own scalable operational systems that make the agency faster, smarter, and ready to grow
Reports to: Founders
Location: Remote / Hybrid
Level: Senior (5+ years of experience)
Salary: Up to €110.000 Incl bonuses (b2b)
We are a fast-growing performance marketing agency working with ambitious e-commerce brands. We're a small, high-output team (±9 people) with big growth ambitions.
What makes us strong is speed, creativity, and execution. What will limit us if we're not careful is process debt, manual work, and systems that don't scale.
That's why we're hiring a Head of Operations & Automation.
This role sits at the heart of the company. You'll design how work flows, how teams collaborate, and how automation and AI support every part of the business.
The Role
As Head of Operations & Automation, you own how the company runs.
You'll be responsible for improving existing workflows, building new ones, and implementing automation and AI to remove friction across the organisation.
This is a senior, hands-on role. You will think strategically, but you will also build, test, and implement systems yourself.
Your success is measured by one thing: Can the company scale without chaos?
Development & Impact
This role is not about maintaining the status quo.
You will:
* Shape how the company operates long-term
* Have direct influence on speed, quality, and scalability
* Work closely with founders on structure, systems, and growth decisions
* Build foundations that allow the team to grow without burning out
If you like ownership, autonomy, and building things properly, this role is built for you.
Responsibilities:
Operations & Workflow Design
* Audit and improve existing workflows across teams
* Identify bottlenecks, inefficiencies, and unnecessary manual work
* Build new workflows for new services, clients, and internal initiatives
* Ensure systems scale as the team grows
* Set the foundation for future team and service expansion
Automation & AI
* Design and implement automations using tools such as: GPT / AI workflows Zapier, Make.com or similar
* ClickUp automations (or equivalent)
* Actively replace repetitive tasks with smart systems
* Explore and implement AI use cases that improve speed and quality
Ownership & Leadership
* Fully own the operations function
* Act as a strategic sparring partner for the founders
* Proactively identify problems and propose solutions
* Build for the future, not just for today
Who We're Looking For
Mindset & Culture Fit
* You operate with full ownership and accountability
* You're proactive, structured, and solution-oriented
* You thrive in fast-moving, slightly chaotic environments
* You enjoy building systems from scratch and improving them continuously
* You think in leverage: how can this be done better, faster, smarter?
Skills & Experience
* Senior (+5 years) experience in operations, systems, or process optimization
* Proven track record of building and improving workflows
* Strong experience with automation tools (Zapier, Make, ClickUp automations, etc.)
* Solid understanding of AI and how it can be applied operationally
* Comfortable working closely with founders and small teams
* Experience scaling teams, services, or internal systems
* Strong opinions on how modern companies should be run
(Big Bonus If You Have)
* Experience in an agency environment
* Experience in performance marketing or digital marketing
* Experience designing operations from early-stage to scale
What This Role Is Not
* Not a junior automation specialist
* Not a "wait for instructions" position
* Not strategy-only without execution
This role is about designing, building, and owning.
Why Join Us
If you want to build the operating system of a company, this is that role.
* Massive impact on how the company operates
* Real ownership and trust
* Direct access to founders and decision-making
* Freedom to experiment with AI and automation
* You will be part of a world-class team, made of high performing individuals.
* You will learn how brands succeed in noisy markets
* Competitive salary
* Annual salary reviews.