Looking to start a new challenge as a freelancer? Get in touch now.
What you will do
* Act as the primary contact between business units and IT for production services (Run & Change)
* Ensure smooth operations of applications and infrastructure in line with agreed service levels
* Coordinate internal and external stakeholders to maintain service quality
* Manage and prioritize the IT project and change portfolio
* Monitor service performance using KPIs and drive continuous improvement
* Handle escalations, incidents, and business-critical issues effectively
* Advise business teams on IT solutions, standards, and technology roadmaps
* Promote best practices in IT resilience (DRP, BCP, High Availability)
What you bring
* Minimum 6 years of experience in IT service delivery, IT operations, or business relationship management
* Strong understanding of IT infrastructure and cybersecurity principles
* Proven experience with ITIL processes and service management frameworks
* Experience managing IT budgets and project portfolios
* Knowledge of resilience frameworks (DRP, BCP, HA)
* Strong stakeholder management and communication skills
* Analytical mindset with the ability to synthesize complex topics
* Ability to work in a dynamic, multicultural environment
Interested? Apply immediately!
myNEBIRU: Not into this role, but interested in what NEBIRU does? That’s totally fine.
Visit https://nebiru.be/mynebiru to see how we can support you - even outside our client missions. Let’s build the bridge to your next step, together.