Overview
Location: Mechelen, Belgium - 3 days in the office (Monday, Tuesday & Thursday) and 2 days work from home
Employment: Permanent, Full Time
Join our team of approximately 48,000 diverse professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job: As a Customer Service Specialist in our Business Care Team, you will be the first point of contact for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until requests and disputes are resolved.
Responsibilities
* Customer Relations: Respond to customer queries (phone & email) to resolve disputes related to deliveries, returns, and pricing
* Business Partnership: Collaborate with sales teams to address customer issues; master product knowledge
* Order Management: Process and manage orders from receipt to delivery; address issues promptly and inform management of significant deviations
* Team Development: Share skills and knowledge to foster continuous improvement and team spirit
* Enhance Performance: Explore process improvement opportunities and automations for efficiency; ensure compliance with all procedures
The Person
You strive to do a good job and also care about quality at every level. You love to learn and grow and be acknowledged for your contributions. You embrace innovation. You also have:
* Professional speaking Dutch and French with conversational English
* Experience in a customer service environment
* PC literate with competent data entry skills in Excel
* Basic knowledge and understanding of supply chain
* Team player with excellent time management skills and strong attention to detail
The Details
* An attractive salary & benefits package
* Discounts on Stanley Black & Decker tools and other partner programs
* Excellent opportunities for continuous professional development
And More
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
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