Would you like to join the leading international intergovernmental organization?
This position is responsible for the day-to-day operational management and technical support of NATO's SATCOM services. You will be the key point of expertise for managing satellite access, monitoring and troubleshooting critical communications links, and maintaining operational databases and procedures within a demanding, 24/7 staff environment. The role requires a blend of deep technical SATCOM knowledge, disciplined adherence to ITIL service management processes, and strong coordination skills to ensure the reliable delivery of secure, high-priority military communications.
Responsibilities:
* Deliver Satellite Access Authorizations (SAA).
* Maintain SATCOM database, Service Request Tracking Tool and circuit database records.
* Monitor frequency utilization and transponder loading of the NATO space segment using RF monitoring tools. Monitors, controls and conducts third-level troubleshooting of SATCOM and
other Telecommunications systems and services in coordination with NCC to support NCI Agency customers.
* Contribute to the prioritization and sequencing process of resource allocation of conflicting service requests.
* Maintain the relevant NATO Standing Operation Procedures (NSOP).
* Develop and ensure implementation of the necessary service request and delivery procedures.
* Manage check and update the NCI Agency incident-tracking tool using standard ITIL procedures.
* Monitor SATCOM links using SATCOM-specific network and spectrum tools.
* In the event of degradation or failure of SATCOM services or systems will assist NCC.
* Work on own initiative with supervision.
* Manage assigned material with appropriate inventories.
* Perform other duties as required.
Essential Qualifications & Experience:
* University Degree and 2 years post related experience or a Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification
with 5 years post-related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 6 years
post related experience.
* Experience in planning and system management of large modern military communication networks, interfaces and protocols.
* 3 years of experience on SATCOM Systems (preferably NATO SATCOM Systems).
* Experience of working in a busy, demanding staff environment.
* A very good understanding of telecommunications / network / information technology solutions & products
* Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and
use of related toolsets.
* Standard ADP Knowledge: Spreadsheet, Database, Word Processing, Graphics Presentation, Email Clients/Web Browsers, Web Content Management.
* Sound experience in: antenna sub-systems; transmit/receive chains; MODEMs, EPMs, crypto, routers, switches; Monitor & Control System; digital techniques, TCP/IP, video transmission, telecom QA.
* Proven ability to communicate effectively both verbally and in writing. Must demonstrate tact, diplomacy, and strong briefing skills.
If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.